Apple is do a readjust to its app Store by returning the “Report a Problem” attach to application Store product pages across iOS 15, iPadOS 15 and also macOS Monterey devices. The link offers one easy way for individuals to report concerns they’re having with an app, including whether it contains offensive or illegal content, or even if it is it to be attempting to scam consumers out of their money. Apple had removed the consumer-friendly “Report a Problem” switch from the app Store years ago, maybe to that detriment. New reports have argued that countless of the top apps space scams costing consumer millions and also Apple has even been questioned by Congress over the situation.

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The button’s return to be spotted previously this week, yet Apple didn’t officially announce it till today.

The company says the “new” attribute is currently obtainable in the U.S., Canada, Australia and new Zealand, and will do its way to other industries over time. However, the attribute isn’t technically “new” in the feeling that it had never before existed on the application Store — a button like this supplied to have a influential position in the app Store’s at an early stage days.


Example that old app Store with Report a difficulty button. photo Credits: Dummies.com opens in a brand-new window)


The button shows up only on apps consumers have installed.

When clicked, consumer will have the ability to select from alternatives like “Report a scam or fraud” and “Report offensive, abusive, or illegal content” at reportaproblem.apple.com. Castle will additionally be able to report issues with cost-free apps that don’t incorporate in-app purchases.


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Image Credits: application Store screenshot, Oct. 2021


Apple’s app Review, discovery Fraud and Live Moderation, and Financial Fraud groups will investigate these reported difficulties for indicators of fraud, manipulation, abuse and other hurt of the app Store testimonial Guidelines, apple says. They will then reach the end to developer to solve the problems they uncover. There is no mention of any kind of sort of instant financial relief available to consumers, however. Consumer still need to request refunds from this page as a separate process.

App keep scams have actually become more obvious, egregious, and, in countless cases, more rewarding since Apple change to the subscription design years ago. Nearly immediately, poor actors took advantage of integrated tools to trick consumers right into subscriptions, leading Apple to release brand-new guidelines aimed at recording developers attempting to usage “dark patterns” or other deceptive measures in your subscription apps.

One developer, in particular, Kosta Eleftheriou — who filed a lawsuit versus Apple over revenue lost to scammers — has actually been making it his mission come highlight several of the worst scams top top the app Store.

In enhancement to the scams that impacted his very own business, where a rip-off the his apologize Watch app reportedly scammed consumer out that millions, he’s also uncovered scams that finished up making headlines since of how bold or disastrous they were because that the end users. This contained a crypto wallet app that scammed the user out of his life to save (~$600,000) in bitcoin; a kids’ video game that actually had a hidden online casino; and also a VPN app that to be scamming individuals out the $5 million per year.

Eleftheriou tells united state he’s now looking into another case of app Store fraud, which the expects to publish soon, where a developer through millions of app downloads has actually been raking in 10s of millions in revenue.

Eleftheriou’s work has raised questions around how lot Apple has actually invested in fighting application Store fraud. ~ all, if a solitary developer have the right to uncover scam after scam in his totally free time, why can’t the world’s most beneficial company?

In fact, Eleftheriou even built a device to help him dig up the scams much more easily. Dubbed “Bunco Squad,” his tool supplies a dashboard that displays an app’s metrics — choose ratings, reviews, downloads and also revenue, amongst other things, and assigns the app a to trust score. As numerous scammers buy fake ratings, it’s fairly straightforward to find potential scams by compare an app’s in its entirety star rating come a rating calculated just from created reviews.


The best means to complain is to develop it yourself. Https://t.co/Wm1PQQ3PyY pic.twitter.com/Y8uVkitSOL

— Kosta Eleftheriou (
Eleftheriou tried come publish “Bunco Squad” to the app Store, wherein it was — no surprisingly — rejected. Apple called him several of the information the app offered may be inaccurate, the says.

Issues around application Store fraud have even made their means to conference this year.

Apple had been questioned around its seeming inability to rein in app Store scammers throughout a Senate antitrust listening in April. The company, in part, has justified the commissions it fees developers because of the work-related it walk to keep a safe and trusted app marketplace — which includes fighting fraud top top developers’ behalf. The Senators want to know why, then, we had to rely on journalists and also other “open source reporting” (a comment most likely referring come public efforts, prefer those native Eleftheriou), to i found it such application Store scams.

Apple’s an answer at the time was that fighting security and also fraud was a “cat-and-mouse” game and also that the was working to improve.

With today’s announcement, Apple shows up to identify that fighting fraud properly may need public input.

The company also approve a statement, the sorts, in the announcement about the application Store change which is likely meant to squash the rumblings the it isn’t functioning hard sufficient on fighting fraud because scam application revenue contributes to app Store profits.

“Problematic apps to decrease the application Store experience for users and also developers, and we’re constantly widening techniques to identify even much more types of problematic content for removal. If we suspect that a developer has involved in purposeful manipulation, fraud or abuse, us will educate them and also take action,” the agency said, including that problem apps might be removed and also their developer may shed their membership in the apologize Developer Program.

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“We are deeply committed to protecting customers from problem apps so the the application Store continues to provide an incredible chance for all developers,” to apologize added.